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Category Archives: Retail

Categories Retail

Managed Communication Service for Retail Rochester MN

Create a better experience for your Rochester, MN customers with a streamlined retail business operations.

Phone systems for Retail Stores MinnesotaStay Connected to your Customers

Seamlessly, flexibly, and securely serve your customers wherever they are—in-store, online, or anywhere in between—while also simplifying the way your business operates.

Emergent-Tech offers Rochester, MN Retail Stores an easy way to achieve this with managed infrastructure services that ensure your business is “always on,” protected, and optimized to support the unique needs of retail businesses.

Ensure Your Communications Infrastructure is Fast, Resilient, and Secure with solutions from Emergent-Tech

  • Options to be there for your customers, wherever they are.
    Today’s retail customers expect you to meet them where they are, whether that’s online, in-store, or curbside. Emergent-Tech options provides your organization with fast, reliable, secure voice and internet communications, with built-in redundancy.
  • Safeguard your brand and reinforce positive word-of-mouth. Maintain your customers’ trust by protecting the data you collect. Emergent-Tech provides Advanced Security to  safeguard your network and information Tech assets while protecting your business against malware, viruses, spam, and emerging cyber threats.
  • Easily Grow Quickly and predictably when you open new locations. When efficiency and predictability matter, count on Emergent-Tech.net to help you quickly open new locations based on your retail technology infrastructure specifications.

Emergent Technologies communication services options are designed to Meet Minnesota Retailers’ Unique Needs.

Managed Infrastructure

Fast, reliable, secure voice and internet communications for your Rochester Minnesota retail business, with built-in redundancy.

Unified Communications

Add the Unified Communications UC package to facilitate timely, effective collaboration between your staff, vendors and customers. Includes all the features included in Managed Infrastructure package, while replacing business lines with a true unified communications experience.

Managed WiFi

You can add a Managed WiFi solution to provide private WiFi throughout your locations to your employees, as well as public WiFi access for your customers.

Contact Center

Increase Efficiency when you add the Contact Center service to ensure you can seamlessly, securely connect with customers regardless of your team’s location, easily scale when demand increases, and lower your operational costs.

Solutions to increase productivity,  improve the overall experience for your customers with Emergent-Tech and one of our Retail Communications solutions for your Rochester Minnesota retail business.

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Categories Retail

Phone Systems for Retail Stores Minnesota

Phone Systems for Retail Stores Minnesota

Phone Systems for Retail Retail Business Phones MNStores Minnesota,  Emergent Business Technologies is your one-stop source for creating a better customer shopping experience and it starts with the right phone system for your retail store!

Provide your employees the ability to stay and connect with your customers online, in-store, and all the moments between from a single business communications platform can make your retail store more productive and profitable while better serving your shoppers.

We know that retail stores can vary in many ways,  size and specialty, whether there a local mom and pop stores to large commercial chains, every store needs to route calls quickly and efficiently.

Hearing a busy signal, being on hold for long periods of time and not being able to communicate via chat or text are a source of major frustration for customers, all of which could lead to bad reviews or negative word of mouth comments about your business.

That’s why you need a business communications system that enables you to service your  customers quickly and the way they want to be contacted.  It  helps you stay in touch with suppliers, helps you stay on top of  shipment of goods.

Manage your supply chain for multiple retail locations are easily possible whether you are in the office or on the go, with a powerful mobile app,  that enables you to take and make calls on your business line when using your mobile phone.

And if you manage more than one franchise location, it’s easy and efficient to have one business phone system with extension dialing to multiple stores.

Phone Systems that provide:

 
Systems that support on every channel
Give your shoppers a smooth shopping experience and something to smile about by connecting them with the right person, every time during and after hours. With Virtual Receptionist, it doesn’t matter whether you’re busy helping customers or it’s after hours; your callers can be greeted with helpful information, such as directions to where they need to go. The menu options are customizable by you, allowing to create choices such as: Press 1 for store hours and Press 2 for a stock check.
 
Make it easy to get help
Chat with shoppers and manage conversations across every digital channel—all in one place.
 
Keep shoppers in the loop
Stay nimble with accurate call-routing and SMS Text order alerts for curbside pickup.
 
No need for extra Phone lines – No wait time
Hosted VoIP shares phone lines across different endpoints and quickly connect shoppers to the right department.  Saving you money
 
Make it personal for each Shopper
Speed up the decision to purchase and improve loyalty online and in-store by getting to know each shopper.
 
Get context before you connect

Notify the right staff person simultaneously. By creating customized Ring Groups, allowing you to instantly direct calls to any location or an entire department.

If your customer has a question about a return the menu navigates to your entire customer service department gets a ring. No more wasted staff time getting the caller to the right place, Emergent-Tech takes care of that for you.

Route calls based on service required and give associates profile and purchase data.

 Go with them everywhere
 
Connect with shoppers anytime, anywhere by phone, customized SMS alert, chat, or even video.
 
Delight customers with superior service
From storefront to Customer service, to any location create a consistent customer experience with messaging, video meetings, and a business phone—all in a single app.
 

Business Phone Plans

Depending on your specific needs here are three Phone system plans with loads of  business phone features that empower you to connect seamlessly with customers and co-workers.

Emergent Business Technologies has been providing businesses all over Minnesota with the best options in retail store communications systems for over 35 years, and we can help you get the right solution for your Locations 

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Phone Systems for Retail Stores MN